Terms & Conditions

A1 SF SERVICES PRIVATE LIMITED "Guarding Trust. Delivering Peace."

Registered Office: Head Office: Pashupati Complex, Near Galaxy Mall, Saradapally Road, Asansol-73325 CIN: U80200WB2025PTC276485 Email: a1force2024@gmail.com | Phone: +91 89185 54465 Website: www.a1sfservice.in

1. ACCEPTANCE OF TERMS

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between A1 SF Services Private Limited ("the Company," "We," "Us," "Our") and the client entity or individual ("the Client," "You," "Your") engaging our services. 1.2. By signing a service agreement, issuing a purchase order, or availing of any services provided by the Company, the Client agrees to be bound by these Terms. 1.3. These Terms supersede any prior agreements or understandings, whether written or oral.

2. SCOPE OF SERVICES

2.1. The Company provides premier security solutions, including but not limited to manned guarding, electronic surveillance, access control, risk assessment, and smart technology integration. 2.2. The specific details of the services, number of personnel, technology deployed, and location shall be as per the specific Service Order or Contract issued between the Parties. 2.3. The Company reserves the right to modify the scope of services based on risk assessment or operational requirements, subject to prior notice to the Client.

3. CLIENT OBLIGATIONS

To ensure the effectiveness of the security measures, the Client agrees to: 3.1. Provide a safe working environment for the Company's personnel, including adequate lighting, shelter, and access to basic amenities. 3.2. Grant necessary access rights to the premises for security personnel and maintenance of technology. 3.3. Inform the Company immediately of any specific threats, high-value assets, or hazardous materials present on the premises. 3.4. Cooperate with the Company's personnel in the enforcement of security protocols. 3.5. Ensure that all statutory clearances required for the Client's business operations are valid and up to date.

4. FEES AND PAYMENT

4.1. Invoicing: The Company shall raise invoices monthly in advance or as per the agreed billing cycle. 4.2. Payment Terms: Payments are due within 15 or 30 days from the date of the invoice. 4.3. Taxes: All fees are exclusive of Goods and Services Tax (GST) and other applicable statutory levies, which shall be borne by the Client. 4.4. Late Payment: Overdue payments shall attract interest at the rate of 2% per month or the maximum rate permitted by law, whichever is lower. 4.5. Suspension of Service: The Company reserves the right to suspend services if payments are overdue by more than 30 days, without liability for any resulting security lapses.

5. LIMITATION OF LIABILITY AND DISCLAIMER

5.1. No Absolute Guarantee: While A1 SF Services Private Limited is committed to "Guarding Trust and Delivering Peace," the Client acknowledges that security services are preventive in nature. The Company does not guarantee the absolute prevention of theft, loss, damage, injury, or unauthorized access. 5.2. Standard of Care: The Company shall exercise reasonable care, diligence, and professional skill consistent with industry standards in Eastern India. 5.3. Liability Cap: In the event of proven gross negligence by the Company's personnel, the Company's total liability shall be limited to three times the monthly service fee or the value of the loss, whichever is lower. 5.4. Exclusions: The Company shall not be liable for losses arising from: (a) Force Majeure events (acts of God, war, riots, natural disasters). (b) Failure of Client-provided infrastructure (power, internet, hardware). (c) Acts of persons not employed by the Company. (d) Information or assets not declared to the Company during risk assessment.

6. CONFIDENTIALITY

6.1. The Company acknowledges that it may have access to confidential information regarding the Client's business, premises, and operations. 6.2. The Company agrees to keep all such information confidential and shall not disclose it to third parties, except as required by law or to regulatory authorities. 6.3. This clause shall survive the termination of the agreement.

7. PERSONNEL AND CONDUCT

7.1. All security personnel deployed are trained and vetted by the Company. 7.2. The Client may request the replacement of any security personnel for valid reasons (e.g., misconduct, incompetence). The Company shall endeavor to replace such personnel within 48 hours. 7.3. The Client shall not directly employ or hire any Company personnel during the contract term and for a period of 6 months post-termination without paying a recruitment fee.

8. TERMINATION

8.1. For Convenience: Either party may terminate this agreement by providing 30 days written notice. 8.2. For Cause: Either party may terminate immediately upon written notice if the other party commits a material breach of these Terms and fails to remedy such breach within [Insert Days] days of notice. 8.3. Effect of Termination: Upon termination, the Client shall pay all outstanding dues up to the date of termination. The Company shall withdraw its personnel and equipment peacefully.

9. INDEMNIFICATION

The Client agrees to indemnify and hold harmless A1 SF Services Private Limited against any claims, losses, or damages arising out of: 9.1. The Client's negligence or failure to fulfill their obligations under Clause 3. 9.2. False alarms triggered due to Client equipment malfunction. 9.3. Legal actions taken against security personnel while acting in bona fide defense of the Client's premises.

10. GOVERNING LAW AND JURISDICTION

10.1. These Terms shall be governed by and construed in accordance with the laws of India. 10.2. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts located in Asaansol, Eastern India. 10.3. Prior to litigation, both parties agree to attempt to resolve disputes through good-faith negotiation or arbitration.

11. GENERAL PROVISIONS

11.1. Amendments: Any changes to these Terms must be in writing and signed by authorized representatives of both parties. 11.2. Severability: If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect. 11.3. Assignment: The Client may not assign their rights or obligations under this agreement without the prior written consent of the Company.

Last Updated: 10-03-2026

For A1 SF Services Private Limited

Guarding Trust. Delivering Peace.

Privacy Policy

A1 SF Services Private Limited

"Guarding Trust. Delivering Peace."

Last Updated: March 10, 2026
Effective Date: March 10, 2026

1. INTRODUCTION & SCOPE

A1 SF Services Private Limited ("the Company," "We," "Us," or "Our") is committed to protecting the privacy and personal data of our clients, business partners, security personnel, website visitors, and other individuals whose information we process ("Data Principals").

This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and relevant rules and regulations.

This Policy applies to:

Clients and business partners engaging our security services
Security personnel, employees, and contractors
Visitors to our premises or client sites under our security coverage
Users of our website: www.a1sfservice.in
Individuals captured through CCTV, access control systems, or other surveillance technologies deployed by us

By interacting with us, you consent to the processing of your personal data as described in this Policy.

2. INFORMATION WE COLLECT

2.1 From Clients & Business Partners

Contact details: Name, designation, company name, address, email, phone number
Business information: Service requirements, site plans, risk assessment details
Contractual data: Service agreements, purchase orders, billing information
Authorized representative details for operational coordination

2.2 From Security Personnel & Employees

Personal identification: Name, photograph, address, Aadhaar*, PAN, voter ID, passport
Employment records: Resume, qualifications, training certificates, background verification reports
Biometric data*: Fingerprints or facial recognition data for access control and attendance (*collected only with explicit consent and where legally permissible)
Bank details and nomination information for payroll processing
Emergency contact details

2.3 From Website Visitors (www.a1sfservice.in)

Technical data: IP address, browser type, device information, operating system
Usage data: Pages visited, time spent, referral sources, clickstream data
Contact form submissions: Name, email, phone, inquiry details
Cookies and similar tracking technologies (see Section 10)

2.4 From Surveillance & Security Operations

CCTV footage: Video recordings of individuals entering or present at secured premises
Access control logs: Entry/exit timestamps, credential usage, biometric authentication records
Incident reports: Descriptions, photographs, or recordings related to security events
Visitor registers: Names, contact details, purpose of visit, host information

Note on Sensitive Personal Data: We collect sensitive personal data (including biometrics, financial information, and government identifiers) only where necessary for service delivery, employment compliance, or legal obligations, and always with appropriate safeguards and consent where required.

3. HOW WE USE YOUR INFORMATION

We process personal data for the following lawful purposes:

Purpose

Legal Basis

Service Delivery: Deploying security personnel, managing access control, conducting risk assessments, operating surveillance systems

Performance of contract; Legitimate interest

Personnel Management: Recruitment, training, payroll, background verification, performance evaluation

Performance of contract; Legal obligation; Consent

Billing & Administration: Invoicing, payment processing, account management

Performance of contract; Legal obligation

Security & Safety: Preventing unauthorized access, investigating incidents, ensuring premises safety

Legitimate interest; Legal obligation

Legal Compliance: Responding to law enforcement requests, regulatory reporting, dispute resolution

Legal obligation

Communication: Sending service updates, policy changes, operational notices

Legitimate interest; Consent

Website Improvement: Analyzing usage patterns, enhancing user experience, troubleshooting technical issues

Legitimate interest; Consent (for cookies)

Business Development: Responding to inquiries, providing service information (with opt-out)

Consent; Legitimate interest

4. LEGAL BASIS FOR PROCESSING (UNDER DPDP ACT, 2023)

We process personal data based on one or more of the following grounds:

Consent: Freely given, specific, informed, and unambiguous consent obtained from the Data Principal
Contractual Necessity: Processing necessary for performing obligations under a service agreement or employment contract
Legal Obligation: Compliance with statutory requirements under Indian law (e.g., Private Security Agencies Regulation Act, 2005; labor laws; tax regulations)
Legitimate Interests: Protecting the safety of persons and property, preventing fraud, ensuring network security—where such interests are not overridden by individual rights
Vital Interests: Protecting life or physical integrity in emergency situations

You may withdraw consent at any time by contacting our Grievance Officer (Section 14), subject to applicable legal or contractual constraints.

5. DATA SHARING & DISCLOSURE

We do not sell personal data. We may share information only in the following circumstances:

5.1 With Client Organizations

Security personnel details (name, photo, ID) for site access verification
Incident reports containing relevant footage or logs (with privacy safeguards)
Access logs for audit or compliance purposes

5.2 With Service Providers & Partners

Background verification agencies (for personnel screening)
Payroll and accounting service providers
Cloud hosting and IT infrastructure partners (with data processing agreements)
Technology vendors for surveillance system maintenance

5.3 For Legal & Regulatory Purposes

Law enforcement agencies, courts, or regulatory authorities upon valid legal request
Government bodies as required under the Private Security Agencies Regulation Act, 2005, or other applicable statutes

5.4 Business Transfers

In connection with merger, acquisition, or asset sale, subject to confidentiality obligations and notice to affected individuals

All third parties are contractually obligated to maintain confidentiality and process data only for specified purposes in compliance with Indian data protection laws.

6. DATA RETENTION

We retain personal data only as long as necessary for the purposes outlined in this Policy:

Data Category

Retention Period

Client contractual records

7 years post-termination (as per Indian contract law)

Security personnel employment records

7 years post-employment (as per labor law requirements)

CCTV footage

30–90 days, unless required for incident investigation or legal proceedings

Access control logs

1–2 years, or as required by client contract or regulation

Website analytics data

24 months from collection

Background verification reports

Duration of employment + 3 years

Upon expiry of the retention period, data is securely deleted or anonymized, unless further retention is required by law.

7. DATA SECURITY MEASURES

We implement technical, administrative, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction:

Encryption: Data in transit (TLS/SSL) and sensitive data at rest
Access Controls: Role-based permissions, multi-factor authentication for internal systems
Physical Security: Secured servers, restricted access to data storage facilities
Personnel Training: Regular privacy and security awareness programs for staff
Incident Response: Defined procedures for detecting, reporting, and investigating data breaches
Vendor Management: Due diligence and contractual safeguards for third-party processors

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to continuous improvement of our safeguards.

8. YOUR RIGHTS & CHOICES

Under the DPDP Act, 2023, and other applicable laws, Data Principals have the following rights:

Right to Access: Request confirmation of processing and obtain a summary of personal data held
Right to Correction: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of data where processing is no longer necessary or consent is withdrawn (subject to legal exceptions)
Right to Grievance Redressal: Lodge complaints regarding data processing practices
Right to Nominate: Designate a nominee to exercise rights in the event of death or incapacity

To exercise your rights, please contact our Grievance Officer (Section 14) with:

Your full name and contact details
Specific description of the request
Proof of identity for verification

We will respond to valid requests within 30 days, as required by law.

Opt-Out Options:

Marketing communications: Click "unsubscribe" in emails or contact us directly
Non-essential cookies: Adjust browser settings or use our cookie consent manager
CCTV in public areas: Note that surveillance in security-covered premises is essential for safety; alternative arrangements may be discussed with clients

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. Parents or guardians who believe their child's data has been collected may contact our Grievance Officer.

10. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance functionality and analyze usage:

Cookie Type

Purpose

Duration

Management

Essential

Enable core website functions (login, security)

Session

Cannot be disabled

Preference

Remember language, region, or display settings

1 year

Browser settings

Analytics

Measure traffic, user behavior (via Google Analytics)

24 months

Cookie consent banner

Marketing

Track campaign effectiveness (if used in future)

Varies

Opt-out via preferences

You may manage cookie preferences via your browser settings or our website's consent tool. Disabling essential cookies may impair website functionality.

11. THIRD-PARTY LINKS

Our website or reports may contain links to external sites (e.g., client portals, government resources). This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any site you visit.

12. INTERNATIONAL DATA TRANSFERS

Currently, we process and store personal data primarily within India. In the event we engage service providers located outside India, we will ensure transfers comply with the DPDP Act, 2023, including appropriate safeguards such as standard contractual clauses or adequacy determinations.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top indicates the most recent revision.

Material changes will be communicated via email (for clients/personnel) or website notice (for visitors) at least 15 days prior to effectiveness
Continued use of our services after changes constitutes acceptance of the updated Policy
We encourage periodic review of this Policy for awareness of our privacy practices

14. CONTACT & GRIEVANCE REDRESSAL

For privacy-related inquiries, requests, or complaints, please contact our designated Grievance Officer:

Grievance Officer: [To be Appointed]
Designation: Data Protection & Compliance Officer
Email: privacy@a1sfservice.in (or a1force2024@gmail.com until dedicated email is active)
Phone: +91 89185 54465
Address: Pashupati Complex, Near Galaxy Mall, Saradapally Road, Asansol, West Bengal – 713325, India
Response Time: Within 30 days of receipt, as mandated under the DPDP Act, 2023

If you remain unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India once constituted under the DPDP Act, 2023.

15. ACKNOWLEDGEMENT & CONSENT

By engaging our services, applying for employment, visiting our secured premises, or using our website, you acknowledge that:

You have read and understood this Privacy Policy
You consent to the collection, use, and sharing of your personal data as described herein
You understand your rights and how to exercise them

For A1 SF Services Private Limited
Guarding Trust. Delivering Peace.

📍 Registered Office: Pashupati Complex, Near Galaxy Mall, Saradapally Road, Asansol – 73325, West Bengal, India
📧 Email: a1force2024@gmail.com | 📞 Phone: +91 89185 54465
🌐 Website: www.a1sfservice.in
🏢 CIN: U80200WB2025PTC276485